Last updated: January 20, 2021
All orders made through particlebulb.com come with a 30-day money-back guarantee.
We are confident you will love your Particle product but we still offer a hassle-free, no questions asked returns. If you purchased a product from us within the last 30 days and would like to return your item, click here to initiate an automated return and refund process.
Once initiated, you will receive a prepaid shipping label to return the product that was purchased. Once we receive the returned product, we will automatically initiate your refund, deducted from operating expenses. Your refund credit will then appear in your account within 3 weeks of us receiving your returned product.
Canceling an Order
Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be canceled.
To request cancellation of a pre-ordered product, please contact us at firstname.lastname@example.org. Please note, you will not be charged for a pre-order until it ships.